Job Description:

A Business-to-Customer (B2C) Sales Executive is responsible for handling sales inquiries from customers through various communication channels such as calls, chats, texts, or emails. They are tasked with understanding clients' needs and suggesting suitable travel packages. Building and maintaining strong relationships with potential, current, and repeat clients is a key aspect of the role. Additionally, they are required to provide regular sales reports to track performance and support business growth. The B2C Sales Executive may also be assigned ad hoc tasks to address specific sales-related needs.

Key Tasks and Responsibilities:

Responding to Sales Inquiries:

• Engaging with customers through calls, chats, texts, or emails to answer questions, provide information about travel packages, and assist with the booking process.

Needs Assessment:

• Understanding clients' travel requirements, preferences, budget constraints, and any special considerations to suggest suitable travel packages, including destinations, accommodations, transportation, and additional services.

Relationship Building:

• Establishing and maintaining positive relationships with potential, current, and repeat clients by providing personalized assistance, following up on inquiries, and offering exceptional customer service throughout the entire travel planning and booking process.

Sales Closing:

• Applying effective sales techniques to convert inquiries into confirmed bookings, upsell additional services or upgrades, and achieve sales targets set by the travel agency.

Customer Service:

• Providing ongoing support to customers before, during, and after their travel, addressing any issues or concerns, and ensuring a smooth and enjoyable travel experience.

Sales Reporting:

• Compiling and submitting daily or weekly sales reports, including KPIs, revenue generated, conversion rates, customer feedback, and other relevant metrics to track sales performance, identify trends, and propose strategies for improvement.